Ordering FAQs - Delivery FAQs

Ordering FAQs - see also Terms and conditions

At Room 4, we pride ourselves on providing a personal service and getting to know our customers. Because we're a small company and pieces have to be individually ordered we will ask for a 25% non-refundable deposit. But before then, we'll do our best to ensure that the pieces you're interested in are just right for your needs.

How do I place an order?

Come in to our showrooms at our Cheltenham store, Cheltenham House, Clarence Street, Cheltenham, call us on 01242 253905 or our Leamington store: 37 Park Street , Leamington Spa, call us on 01926 772411.

If ordering by phone, we'll need you to post us a cheque for the 25% deposit before we can place the order with our suppliers. (We can take a credit card payment at the showroom but not over the phone, unfortunately).

If you're ordering a large piece of furniture, check first that it will fit through your doorways or stairs, especially if you live in a low-ceilinged cottage!

How long will I have to wait for delivery?

We try to keep a stock of our most popular pieces in our warehouse, so delivery can take place within a day or two. If it's not in stock, we'll place the order on receipt of your deposit. Although some of our suppliers are based in far-flung parts, we do our best to ensure you're not kept waiting too long. Lead times vary from 2 to 12 weeks – more in some very rare cases - but we will keep you informed as to the progress of your order.

When do I have to pay?

We'll ask for a 25%* non-refundable deposit up front and will only require the balance when your furniture is ready for delivery. To pay the balance by debit or credit card, just come into the showroom; alternatively, a cheque on delivery is fine.

* In the case of specific custom-made pieces we may require a 50% deposit.

Will my furniture be identical to the showroom items?

Not exactly, we're happy to say. Each piece of solid wood and natural aniline leather is unique, with graining that's as distinctive as a fingerprint. That's how you know it's real, not imitation! The sizes and style will be the same as the items you've seen in the showroom but by it's very nature, there will be slight variations in tone & grain.

Can I cancel my order?

If you need to cancel your order at any time up to the moment when it's delivered, we'll refund all but your 25% non-refundable deposit. After that, depending on the size of the piece and distance from our showroom we may have to make a small charge for collection.

Delivery FAQs - What happens when my furniture is ready for delivery?

Firstly, we'll check your order and make sure that every item of furniture you've ordered is ready. Then we'll call you to arrange a convenient delivery time. We'll fix an exact date and time for delivery.

Will I have to stay in all day waiting for delivery?

We'll give you an exact date and time and 90% of the time we'll turn up on the dot. If we're running a little late we'll try to let you know. But you won't have to put an entire day aside whatever happens.

What if I'm not ready to receive the delivery?

If you're having work done in the house and want us to hang on to the items until you're ready, we'll be happy to do so, for up to three months. Any longer than three months and we'll advise of a small warehousing charge.

Will I have to do any lifting or assembly?

No, certainly not. Your furniture will be delivered by Room 4's own staff, who will unpack and if necessary assemble your furniture in situ. They'll give you a run-down on the care of your furniture and will take all packaging with them when they go. It's all part of the service.

Will I need to do any room preparation before delivery?

It would be helpful if you could remove any fragile items from the area where you want your furniture, especially if we're delivering a bulky item in a confined space. Equally, if you're concerned about marking floors or carpets it might be a good idea to put down a dust sheet until your furniture is in place.

What happens if my furniture is damaged?

One of the reasons we have our own delivery service is that our own staff will transport and deliver each item with care. So it's very rare for any damage to be found, but if so, we'll replace it without question. Until the new piece arrives, we'll be happy for you to continue using the damaged item as a stop-gap.